At Wood
Valley Works we are committed to processing personal information
about our customers in ways that comply with our legal obligations as
well as being clear with our customers about what we do with their
personal information. Some of the key points of Wood Valley Works
privacy statement are:
- We don’t sell your data to third
parties
- We do make it easy for you to manage your information,
you can change your communication preferences at any time
- We do
use data to help us provide great customer service, which includes
tailoring the information we share with you to help ensure that it’s
relevant, useful and timely
We are Wood Valley Works of 15
Dart Close, Alsager, Cheshire. ST7 2HY. We share your concern about
the protection of your personal information and are committed to
safeguarding your privacy.
This document covers information we
collect about you, whether via our website:
www.woodvalleyworks.co.uk, or via telephone conversations or written
communications. Please read it carefully to understand how your
personal information will be treated.
We will be the “controller”
of the personal information which you provide to us or which we
collect from you.
1. Personal information that we
collect
We collect a range of personal information relating to
you, including your:
name;
email address;
telephone
number;
credit or debit card information and/or other payment
information;
IP address; and;
any other personal information
that you choose to provide to us when you complete our online contact
forms or otherwise make contact with us.
2. How we use your
personal information
We use your personal information as
follows:
to maintain our relationship with you whilst you are a
customer;
to process orders and provide agreed goods and services
to you;
for invoicing, processing payments, account set up and
maintenance;
to communicate with you, including to respond to
information requests /enquiries submitted and/or to obtain your
feedback on our products and services;
for record keeping,
statistical analysis and internal reporting and research purposes;
to
ensure data security and to provide you with access to secure areas
of our Websites;
to notify you about changes to our products and
services;
to decide on and notify you about price changes;
to
monitor the quality of our products and services; for logistical
purposes, including to plan and log delivery routes;
to
investigate any complaint you make;
to provide evidence in any
dispute or anticipated dispute between you and us;
to customise
various aspects of our Websites to improve your experience;
to
pre-complete online forms on our Websites. For example, if you have
provided an address when using one service, the Websites computers
may automatically fill in that information on an order form for
another service;
as we may otherwise consider necessary to support
the operation of our Websites;
to obtain credit references, credit
checks and for debt collection, fraud detection and prevention and
risk management purposes;
to monitor and/or record telephone
conversations to or from you in order to offer you additional
security, resolve complaints, improve our service standards and for
staff training purposes;
and to protect the rights, property,
and/or safety of Wood Valley Works, its personnel and others.
3.
Marketing
We may send you direct marketing in relation to our
own products and services by phone and post, as long as this is in
line with any marketing preferences that you have provided to us. We
will only send you direct marketing in relation to our own products
and services by email:
where you have consented to this; or
where
you have not objected to this, and we are marketing similar products
and services to those which were the subject of a previous sale or
negotiations of a sale to you.
Your agreement to the use of your
personal information for direct marketing purposes is optional and if
you choose not to consent, your visit to and use of our Websites will
not be affected. You can choose to opt out of receiving direct
marketing information from us at any time, through the ‘Unsubscribe’
link at the bottom of any SGS email you receive, or by contacting
Wood Valley Works:
by mail – 15 Dart Close, Alsager, Cheshire.
ST7 2HY.
by email – ms2@woodvalleyworks.co.uk
by telephone –
01270 876882
by filling in the contact form on our websites.
4.
Automated decision making/profiling
-Pricing Variations
We
use software that processes your personal information (including
contact details) and information about your transaction history with
us in order to produce recommendations for periodical variations in
the pricing of our products and services. We use this software to
help us to decide how and when to change our prices. Our Sales Teams
ultimately decide if any price change recommendations produced by the
software will be applied.
Google
We use Google for a
variety of marketing services, including the Google Customer Match
service which matches your email address as provided to us, with
information held in your Google account (if you have one) in order to
enable Google to show you adverts for our products and services when
you are searching on Google, using Google’s search network,
shopping function, on YouTube or on Gmail.
Other marketing
services of Google’s we use include: Google Search which places our
adverts within search results; Google Display Network which makes
available to us advert space on third party websites; and Google
Re-marketing which places Wood Valley Works adverts on third party
websites following a user having visited a Wood Valley Works website.
These services use cookies (and in some instances information held in
your Google account, if you have one) in order to build profiles
about you, for the purposes of providing you with personalised
adverts. See section 7 below for further details on cookies.
You
can find out more about how your personal information may be used in
connection with Google’s advertising functions and options for
opting out here:
www.google.co.uk/intl/en/policies/technologies/ads
If you object
to profiling made in relation to you or would like more information
about the personal information which has been used to create a
profile, you may contact us at: ms2@woodvalleyworks.co.uk or by
calling 01270 876882.
5. Legal basis for processing
In
terms of the legal bases we rely on to process your personal
information, these are as follows:
where you have provided your
consent: for direct marketing communications in respect of our own
products and services, including in respect of marketing
communications sent by electronic means (e.g. email and SMS);
for
the performance of a contract with you (such as a contract for the
provision of good and services) or to take steps at your request
prior to entering into this contract;
to comply with legal
obligations, including in relation to health and safety and
environmental legislation, performing anti- money laundering,
terrorism prevention and sanctions screening checks, complaints and
investigations or litigation;
to protect your vital interests or
the vital interests of another person, e.g. where you or they are
seriously injured or ill, or for our legitimate interests in:
management of your account (including processing payments) and
our relationship with you, and communicating with you:
operating
our Websites:
sending direct marketing in respect of our own
products and services where you have not provided your consent and
the marketing communication is sent by non-electronic means (e.g.
post or telephone); processing orders and supplying our products and
services; and
our internal business purposes which may include
processing for the purposes of: record keeping, research, reporting
and statistics, data security, to ensure the quality of our products
and services, investigating and responding to queries and complaints,
obtaining credit references and credit checks, providing payment
performance data to credit reference agencies, changing our pricing,
debt collection, fraud detection and prevention, risk management,
recruitment and training of our personnel, and protecting our rights,
property and safety (and that of others). You can object to
processing carried out on the basis of our legitimate interests at
any time by emailing support@sgs-engineering.com; See also “Your
Rights – The right to object”.
6. How we share your
personal information
In addition, we may share your personal
information with:
third party providers in order for us to
process payments that are due to us, in doing so we provide bank card
details to such providers;
third party advertising partners, such
as Google in order for them to assist us in providing you with
targeted adverts (as explained above);
licensed credit reference
agencies, debt collection agencies and lawyers when we carry out
credit checks, to report on your payment performance and/or or seek
to recover debts due to us;
our accountants, auditors, lawyers or
similar advisers when we ask them to provide us with professional
advice;
emergency services in the event that we need to report
accidents or incidents or request emergency assistance;
any
Government Department, public body or other third party where we
believe in good faith that the law requires this; in the interests of
public health and safety; or in order to protect the rights,
property, or safety of Wood Valley Works, its employees or
others;
7. How long we keep your personal information
We
retain your personal information for no longer than is necessary for
the purposes for which the personal information is collected. When
determining the relevant retention periods, we will take into account
factors including:
legal obligation(s) under applicable law to
retain data for a certain period of time;
statute of limitations
under applicable law(s);
(potential) disputes, and;
guidelines
issued by relevant data protection authorities.
Otherwise, we
securely erase your information once this is no longer needed.
8.
Cookies
We collect information directly from you in a number
of ways. One way is through our use of ‘cookies’. Most websites
use cookies in order to make them work, or to work more efficiently,
as well as to provide information to the owners of the website. They
help us to understand how our customers and potential customers use
our website so we can develop and improve the design, layout, content
and function of the site. Cookies are small text files that are
placed on your computer’s hard drive by websites that you visit.
They save and retrieve pieces of information about your visit to the
website – for example, how you entered the site, how you navigated
through the site and what information and documentation was of
interest to you. This means that when you go back to a website, it
can give you tailored options based on the information it has stored
about you on your last visit.
Some of our cookies are used to
simply collect information about how visitors use our website and
these types of cookies collect the information in an anonymous
form.
Where there is a login process relating to buying products
or services from us we also use cookies to store personal
registration information so that you do not have to provide it to us
again on subsequent visits.
The rules about cookies on websites
have recently changed. If you are uncomfortable with the use of
cookies, you can disable cookies on your computer by changing the
settings in the preferences or options menu in your browser. You can
set your browser to reject or block cookies or to tell you when a
website tries to put a cookie on your computer. You can also delete
any cookies that are already stored on your computer’s hard drive.
However, please be aware that if you do delete and block all cookies
from our website, parts of the site will not then work. This is
because some of the cookies we use are essential for parts of our
website to operate. Likewise, you may not be able to use some
products and services on other websites without cookies.
To find
out more about cookies, including seeing what cookies have been set
and how to manage and delete them, visit www.allaboutcookies.org. If
you do not wish to accept cookies from our website, please leave this
site immediately and then delete and block all cookies from this
site. Alternatively, you may opt out of receiving information from us
by e-mail, telephone, fax or post. Our phone number is 01270 876882,
or you can e-mail us on ms2@woodvalleyworks.co.uk.
9. Links
to third party websites
There are no third party links on our
websites
10. Security
We use reasonable security
methods to protect the personal information that we process,
including Internet standard encryption technology (“SSL“ or
“Secure Socket Layer“ technology) to encode personal information
that you send to us through our Websites. SSL works by using a
private key to encrypt data that‘s transferred over the SSL
connection. To check that you are in a secure area of the Website
before sending personal information to us, please look at the bottom
right of your website browser and check that it displays an image of
a closed padlock or an unbroken key.
However, please note that
whilst we take appropriate technical and organisational measures to
safeguard the personal information that you provide to us, no
transmission over the Internet can be guaranteed to be secure.
Consequently, please note that we cannot guarantee the security of
any personal information that you transfer to us over the
Internet.
11. Your rights
The following section
explains your rights. The various rights are not absolute and each is
subject to certain exceptions or qualifications.
We will grant
your request only to the extent that it follows from our assessment
of your request that we are allowed and required to do so under data
protection laws. Nothing in this Privacy Statement is intended to
provide you with rights beyond or in addition to your rights as a
data subject under data protection laws.
1. The right to be
informed
You have the right to be provided with clear,
transparent and easily understandable information about how we use
your personal information and your rights. This is why we’re
providing you with the information in this Privacy Statement.
2.
The right of access
You have the right to obtain a copy of
your personal information (if we’re processing it), and other
certain information (similar to that provided in this Privacy
Statement) about how it is used. This is so you’re aware and can
check that we’re using your personal information in accordance with
data protection law.
We can refuse to provide information where to
do so may reveal personal information about another person or would
otherwise negatively impact another person‘s rights.
3. The
right to rectification
You can ask us to take reasonable
measures to correct your personal information if it’s inaccurate or
incomplete. E.g. if we have the wrong date of birth or name for
you.
4. The right to erasure
This is also known as ‘the
right to be forgotten’ and, in simple terms, enables you to request
the deletion or removal of your personal information where there’s
no compelling reason for us to keep using it or its use is unlawful.
This is not a general right to erasure; there are exceptions, e.g.
where we need to use the information in defence of a legal claim.
5.
The right to restrict processing
You have rights to ‘block’
or suppress further use of your personal information when we are
assessing a request for rectification or as an alternative to
erasure. When processing is restricted, we can still store your
personal information, but may not use it further. We keep lists of
people who have asked for further use of their personal information
to be ‘blocked’ to make sure the restriction is respected in
future.
6. The right to data portability
You have rights
to obtain and reuse certain personal information for your own
purposes across different organisations. This enables you to move,
copy or transfer your personal information easily between our IT
systems and theirs (or directly to yourself) safely and securely,
without affecting its usability. This only applies to your personal
information that you have provided to us that we are processing with
your consent or to perform a contract which you are a party to (such
as pay and compensation services), which is being processed by
automated means.
7. The right to object
You have the
right to object to certain types of processing, on grounds relating
to your particular situation, at any time insofar as that processing
takes place for the purposes of legitimate interests pursued by Wood
Valley Works or by a third party. We will be allowed to continue to
process the personal information if we can demonstrate “compelling
legitimate grounds for the processing which override [your]
interests, rights and freedoms” or we need this for the
establishment, exercise or defence of legal claims.
8. Rights
in relation to automated decision making and profiling
You
have the right not to be subject to a decision based solely on
automated processing (including profiling), which significantly
affects you, subject to some exceptions. Where this is the case, you
have the right to obtain human intervention, voice your concerns and
to have the decision reviewed.
9. Updating this statement
We
review our privacy practices from time to time. We ask that you
bookmark and periodically review this page for updates to our Privacy
Statement. We reserve the right to modify this policy effective seven
(7) days after the posting of the revised Privacy Statement.
10.
Contact us
For further information regarding these rights,
about this Privacy Statement generally or to make a complaint please
contact our Data Protection Officer at ms2@woodvalleyworks.co.uk; or
by calling 01270 876882.
Please provide as much information as
possible to help us identify the information you are requesting, the
action you are wanting us to take and why you believe this action
should be taken. Before assessing your request, we may request
additional information in order to identify you. If you do not
provide the requested information and, as a result we are not in a
position to identify you, we may refuse to action your request.
We
will generally respond to your request within one month of receipt of
your request. We can extend this period by an additional two months
if this is necessary taking into account the complexity and number of
requests that you have submitted.
We will not charge you for such
communications or actions we take, unless:
you request additional
copies of your personal data undergoing processing, in which case we
may charge for our reasonable administrative costs, or
you submit
manifestly unfounded or excessive requests, in particular because of
their repetitive character, in which case we may either: (a) charge
for our reasonable administrative costs; or (b) refuse to act on the
request.
If after contacting Wood Valley Works you are still
unhappy you may also complain to the Information Commissioner, all
contact details are available on the Information Commissioner‘s
Website: ico.org.uk